https://symtrain-old.boldfocus.com/symtrain-battle-card/ 2023-07-21T19:02:37+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/06/SymTrain-Battle-Card.jpg https://symtrain-old.boldfocus.com/wp-content/uploads/2023/06/SymTrain-battle-card-1.png https://symtrain-old.boldfocus.com/symtrain-datasheet-ai-powered-simulations/ 2023-07-21T19:13:50+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/06/SymTrain.jpg https://symtrain-old.boldfocus.com/wp-content/uploads/2023/06/SymTrain-3.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/06/One-pager-back-1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/06/SymTrain-1.png https://symtrain-old.boldfocus.com/why-consider-symtrain-in-your-contact-center/ 2023-07-21T19:14:56+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/06/Reasons-to-use-SymTrain-2.jpg https://symtrain-old.boldfocus.com/wp-content/uploads/2023/06/INFOGRAPHIC-POSTCARD-copy.jpg https://symtrain-old.boldfocus.com/driving-training-consistency-with-benchmarks/ 2023-07-21T19:17:19+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/06/Call-center.jpg https://symtrain-old.boldfocus.com/wp-content/uploads/2023/06/Training.jpg https://symtrain-old.boldfocus.com/sit-down-with-symtrain-episode-3-recap/ 2023-08-23T15:10:33+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/08/SDWS.jpg https://symtrain-old.boldfocus.com/symtrains-impact-on-customer-satisfaction-metrics/ 2023-09-13T14:10:06+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/SymTrain-CSAT-2.jpg https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/image-4.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/image-5.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/image-6-300x61.png https://symtrain-old.boldfocus.com/the-impact-of-automated-role-play-in-customer-service/ 2023-10-10T15:56:40+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/ARTICLES-GRAPHICS-230803The-Impact-of-Automated-Role-Play-in-Customer-Service.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/image-15.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/image-17.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/image-14.png https://symtrain-old.boldfocus.com/a-vibrant-journey-at-ccw-las-vegas-unleashing-the-future-of-customer-interactions/ 2023-10-10T15:58:56+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/07/Business-fair.jpg https://symtrain-old.boldfocus.com/wp-content/uploads/2023/07/Industry-AI-2.jpg https://symtrain-old.boldfocus.com/wp-content/uploads/2023/07/AI-Frontier.jpg https://symtrain-old.boldfocus.com/ais-role-in-learning-and-development/ 2023-10-10T16:02:52+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/ARTICLES-GRAPHICS-29-29.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/image-6.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/image-5.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/image-4.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/image-3.png https://symtrain-old.boldfocus.com/nashville-2023-join-symtrain-at-customer-contact-week/ 2023-10-10T16:03:26+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/ARTICLES-GRAPHICS-24-24.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/image-19.png https://symtrain-old.boldfocus.com/scalable-training-effectiveness-in-a-remote-environment/ 2023-10-26T21:18:49+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/230830Scalable-Coaching-Effectiveness-in-a-Remote-EnvironmentCOVER.jpg https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/230830-Scalable-Coaching-Effectiveness-in-Remote-Enviro.GRAPHIC1.2.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/230830-Scalable-Coaching.GRAPHIC2ai.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/image-12.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/image-11.png https://symtrain-old.boldfocus.com/accelerating-contact-center-onboarding-with-symtrain/ 2023-10-26T21:20:21+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/231024-Accelerating.-COVER1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/231024-Accelerating.Graphic1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/image-9.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/231024-Accelerating.Graphic-2.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/image-10.png https://symtrain-old.boldfocus.com/3-training-techniques-for-exemplary-customer-service/ 2023-10-26T22:08:38+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/230823Training-Techniques.COVER3_.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/230823Training-Techniques.GRAPHIC3.1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/230823Training-Techniques.GRAPHIC3.2.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/image-13.png https://symtrain-old.boldfocus.com/agent-performance-improvement-through-automated-training/ 2023-11-07T16:56:15+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/230904Agent-Performance-Improvement.COVER6_.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/230904Agent-Performance-Improvement.GRAPHIC6.1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/230904Agent-Perfomance-Improvement.QUOTE_.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/230904Agent-Performance-Improvement.GRAPHIC6.2.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/image-13.png https://symtrain-old.boldfocus.com/immersive-learning-for-cx-training-and-coaching/ 2023-11-10T20:44:29+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/231002Exploring-Immersive-Learning.COVER9_.jpg https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/231002Exploring-Immersive-Learning.GRAPHIC9.1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/231002Exploring-Immersive-Learning.QUOTE_.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/231002Exploring-Immersive-Learning.GRAPHIC9.2-1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/image-2.png https://symtrain-old.boldfocus.com/ai-coaching-kirkpatrick-model/ 2024-02-05T21:59:51+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/231005Kirkpatrick-Model.COVER18.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/image-8.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/231005Kirkpatrick-Model.GRAPHIC18.1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/image-4.png https://symtrain-old.boldfocus.com/enhancing-agent-performance-in-healthcare-provider-contact-centers/ 2024-02-06T16:13:12+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/230821Enhancing-Agent-Performance.COVER13.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/image-3.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/image-6.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/image-7.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/image-5.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/image-4.png https://symtrain-old.boldfocus.com/key-insights-from-the-sit-down-with-symtrain-harnessing-genai-and-coaching-plans/ 2024-02-06T16:14:40+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/SitDownWithSymTrain_cover2-1.png https://symtrain-old.boldfocus.com/the-proper-feedback-or-how-to-coach-agents-to-be-their-best/ 2024-02-06T16:20:47+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/230822The-Role-of-Proper-feedback.COVER5_.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/230822The-Role-of-Proper-feedback.GRAPHIC5.1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/image.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/230822The-Role-of-Proper-feedback.GRAPHIC5.2.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/image.png https://symtrain-old.boldfocus.com/provide-top-quality-bpo-services-with-simulated-training-and-coaching/ 2024-02-06T16:21:28+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/06/BPO-1.jpg https://symtrain-old.boldfocus.com/wp-content/uploads/2023/07/image-5.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/06/BPO-2.jpg https://symtrain-old.boldfocus.com/wp-content/uploads/2023/07/image-3.png https://symtrain-old.boldfocus.com/sit-down-with-symtrain-episode-4-recap-is-ai-a-threat-to-jobs-in-the-contact-center-part-2/ 2024-02-06T16:23:05+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/SDWS4-1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/image-1.png https://symtrain-old.boldfocus.com/redefining-contact-center-training-in-todays-market-with-ai/ 2024-02-06T16:23:39+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/ARTICLES-GRAPHICS.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/image-8.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/image-7.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/image-13.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/image-6.png https://symtrain-old.boldfocus.com/why-invest-in-training-and-upskilling-contact-center-agents/ 2024-02-06T16:24:44+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/07/shutterstock_726014614.jpg https://symtrain-old.boldfocus.com/mastering-contact-center-efficiency-a-comprehensive-guide-to-best-practices/ 2024-02-06T16:28:28+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/ARTICLES-GRAPHICS-230807Mastering-CC-Efficiency-Comprehensive-Guide-to-Best-Practices.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/image-18.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/CTA-JIM.png https://symtrain-old.boldfocus.com/coaching-teams-with-simulated-role-play-a-game-changer-for-contact-centers/ 2024-02-06T16:30:05+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/image-12.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/image-11.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/image-10.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/image-9.png https://symtrain-old.boldfocus.com/how-ai-coaching-programs-will-change-the-contact-center-environment/ 2024-02-06T16:33:27+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2015/02/AICoachingBlog.jpg https://symtrain-old.boldfocus.com/techlearn-conference-2023-where-technology-empowers-learning/ 2024-02-06T16:34:58+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/TechLearn.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/image-3.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/image-2.png https://symtrain-old.boldfocus.com/turn-your-frontline-agents-into-customer-experience-superheroes/ 2024-02-06T16:37:01+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/05/Blog_frontlineSuperheroes.jpg https://symtrain-old.boldfocus.com/benchmarking-in-the-age-of-ai/ 2024-02-06T17:21:26+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/06/pexels-thisisengineering-3861969.jpg https://symtrain-old.boldfocus.com/wp-content/uploads/2023/06/Call-center-agents.jpg https://symtrain-old.boldfocus.com/wp-content/uploads/2023/06/Happy-agent.jpg https://symtrain-old.boldfocus.com/transforming-contact-centers-with-ai-coaching/ 2024-02-06T17:27:24+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/231003Transforming-Contact-Centers.COVER21.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/231003Transforming-Contact-Centers.GRAPHIC21.1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/image-9.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/image-10.png https://symtrain-old.boldfocus.com/5-ways-symtraining-aligns-with-the-kirkpatrick-model/ 2024-02-06T17:31:04+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2016/01/KirpatrickModelBlog.jpg https://symtrain-old.boldfocus.com/5-learning-and-development-strategies-to-improve-agent-performance/ 2024-02-06T17:36:01+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/06/training-g069bccae8_1280.jpg https://symtrain-old.boldfocus.com/wp-content/uploads/2023/06/laptop-gaa50bd594_640.jpg https://symtrain-old.boldfocus.com/the-symtrain-story-with-dan-mccann/ 2024-02-06T17:36:58+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/05/BLOG-podcastoriginstory.jpg https://symtrain-old.boldfocus.com/does-role-playing-work-in-freight/ 2024-02-06T17:39:12+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/04/Podcast-Cover-Does-Role-playing-Work-in-Freight.jpg https://symtrain-old.boldfocus.com/the-impact-of-individualized-practice/ 2024-02-06T17:39:56+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/05/Blog_individual.jpg https://symtrain-old.boldfocus.com/yoda-obi-wan-symtrain-ceo-insights/ 2024-02-06T17:43:03+00:00 https://symtrain-old.boldfocus.com/symtrain-ceo-insights-ep-2-intelligent-coaching/ 2024-02-06T17:46:36+00:00 https://symtrain-old.boldfocus.com/symtraining-to-the-rescue-during-the-great-resignation/ 2024-02-06T17:58:10+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/05/Blog_symtrainingrescue.jpg https://symtrain-old.boldfocus.com/remote-onboarding-not-on-boring/ 2024-02-06T17:59:13+00:00 https://symtrain-old.boldfocus.com/symtrain-ceo-insights-the-kirkpatrick-model/ 2024-02-06T18:01:09+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2016/01/extended-tabs-1.jpg https://symtrain-old.boldfocus.com/how-training-facilitators-develop-your-cx-superheroes/ 2024-02-06T18:02:32+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2015/01/Blog_TrainingFacilitators.jpg https://symtrain-old.boldfocus.com/the-future-of-roleplay/ 2024-02-06T18:03:35+00:00 https://symtrain-old.boldfocus.com/standing-out-podcast-featuring-dan-mccann-and-symtrain/ 2024-02-06T18:05:06+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2016/10/Podcast-Cover-Standing-Out-Podcast-featuring-Dan-McCann-and-Symtrain.jpg https://symtrain-old.boldfocus.com/freightwaves-interview-with-melanie-flores-about-symtrain/ 2024-02-06T20:57:07+00:00 https://symtrain-old.boldfocus.com/selling-in-tough-times-with-nick-strober-and-melanie-flores/ 2024-02-06T20:58:14+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/05/BLOG-sellingMelanie.jpg https://symtrain-old.boldfocus.com/speed-to-green/ 2024-10-28T18:18:07+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/10/Speed-to-Green-Achieving-Proficiency-in-Half-the-Time-with-AI.png https://symtrain-old.boldfocus.com/ai-powered-simulations-in-agent-training-a-bpos-guide/ 2024-12-17T14:34:17+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/06/SymTrain-AI-simulations.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/07/image-1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/06/Happy-agent-1.jpg https://symtrain-old.boldfocus.com/the-importance-of-a-people-first-approach-to-collections-in-debt-recovery/ 2024-12-17T14:44:54+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/230814Thi-importance-of-people-first.COVER4_.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/230814Thi-importance-of-people-first.GRAPHIC4.1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/230814Thi-importance-of-people-first.GRAPHIC4.2.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/image-10.png https://symtrain-old.boldfocus.com/ai-driven-automated-role-play/ 2024-12-23T17:08:50+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/06/231027Transforming-Employee-Learning.COVER_.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/06/New-Head.jpg https://symtrain-old.boldfocus.com/rethink-training-for-financial-services-contact-centers/ 2024-12-23T17:09:45+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/06/Financial-services-CC.jpg https://symtrain-old.boldfocus.com/wp-content/uploads/2023/06/Financial-services-CC2.jpg https://symtrain-old.boldfocus.com/symtrain-shorts-a-case-for-coaching-first/ 2024-12-23T17:12:21+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/07/image-300x300.png https://symtrain-old.boldfocus.com/symtrain-makes-the-human-touch-attainable/ 2024-12-23T17:29:14+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/ARTICLES-GRAPHICS-26.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/image-2.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/image-1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/image.png https://symtrain-old.boldfocus.com/agent-retraining-costs-unveiling-the-true-expense-of-attrition/ 2024-12-23T17:34:49+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/shutterstock_image-1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/image.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/231107BPORelated-Agent-Retraining-Costs.COVER7_.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/image-7.png https://symtrain-old.boldfocus.com/achieve-tech-support-expert-agents-in-50-the-usual-time/ 2024-12-23T17:37:14+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231011Achieve-Tech-Support.COVER10-1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/image.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/Screenshot-2023-12-05-110336.png https://symtrain-old.boldfocus.com/audio-syms-for-the-win/ 2024-12-26T17:05:34+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/09/audio-syms-for-the-win.png https://symtrain-old.boldfocus.com/the-critical-importance-of-soft-skills/ 2025-01-15T21:49:31+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/01/240123-The-Critical-Importance-of-Soft.COVER32.png https://symtrain-old.boldfocus.com/wp-content/uploads/2024/01/image-1.png https://symtrain-old.boldfocus.com/tips-and-tricks-creating-the-right-sym-to-solve-your-challenges/ 2025-01-15T21:59:24+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231208TipsampTricks.png https://symtrain-old.boldfocus.com/converting-qa-into-targeted-coaching/ 2025-01-15T22:00:16+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/04/Shutterstock_366626837.jpg https://symtrain-old.boldfocus.com/wp-content/uploads/2024/04/230912Smart-Coaching-With-SymT.GRAPHIC8.22.png https://symtrain-old.boldfocus.com/tips-and-tricks-symtrain-faqs/ 2025-01-15T22:00:59+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231208TipsampTricks.png https://symtrain-old.boldfocus.com/a-solution-for-the-agents-journey/ 2025-01-15T22:01:37+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/04/freepik-export-2024042415571106gv.png https://symtrain-old.boldfocus.com/targeted-assignments-to-improve-performance/ 2025-01-15T22:02:36+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/04/Shutterstock_1375930367.jpg https://symtrain-old.boldfocus.com/tips-and-tricks-a-managers-guide-to-symtrain/ 2025-01-15T22:03:08+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231208TipsampTricks.png https://symtrain-old.boldfocus.com/5-ways-ai-coaching-outperforms-traditional-training/ 2025-01-15T22:03:50+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/04/Shutterstock_2258146569.jpg https://symtrain-old.boldfocus.com/tips-and-tricks-visual-chat/ 2025-01-15T22:04:38+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231208TipsampTricks.png https://symtrain-old.boldfocus.com/tips-and-tricks-the-creation-process/ 2025-01-15T22:08:20+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231208TipsampTricks.png https://symtrain-old.boldfocus.com/automated-microlearning-with-ai-coaching/ 2025-01-15T22:08:57+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/04/230919Automated-Microlearning-with-AI.COVER38.png https://symtrain-old.boldfocus.com/wp-content/uploads/2024/04/image.png https://symtrain-old.boldfocus.com/empowering-customer-service-reps-with-ai-tools/ 2025-01-15T22:13:45+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/04/240326-Empowering-Customer-Service-Reps.COVER37.png https://symtrain-old.boldfocus.com/wp-content/uploads/2024/04/240326-Empowering-Customer-Service-Reps.GRAPHIC37.png https://symtrain-old.boldfocus.com/tips-and-tricks-implementing-syms-across-many-levels/ 2025-01-15T22:14:21+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231208TipsampTricks.png https://symtrain-old.boldfocus.com/choosing-the-right-training-software/ 2025-01-15T22:15:00+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/03/240319-Choosing-the-Right-Training.COVER36.png https://symtrain-old.boldfocus.com/wp-content/uploads/2024/03/image.png https://symtrain-old.boldfocus.com/redefining-contact-center-coaching/ 2025-01-15T22:15:48+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/03/240214-Redefining-Contact-Center.COVER35.png https://symtrain-old.boldfocus.com/wp-content/uploads/2024/03/240214-Redefining-Contact-Center.GRAPHIC35-1.png https://symtrain-old.boldfocus.com/tips-and-tricks-creating-random-branched-simulations/ 2025-01-15T22:16:26+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231208TipsampTricks.png https://symtrain-old.boldfocus.com/tips-and-tricks-10-tips-for-creating-a-better-sym/ 2025-01-15T22:17:18+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231208TipsampTricks.png https://symtrain-old.boldfocus.com/tips-and-tricks-recruiting-and-assessment/ 2025-01-15T22:20:14+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231208TipsampTricks.png https://symtrain-old.boldfocus.com/tips-and-tricks-managing-users-and-teams/ 2025-01-15T22:20:55+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231208TipsampTricks.png https://symtrain-old.boldfocus.com/unraveling-the-2-sigma-problem-with-ai-training/ 2025-01-15T22:22:33+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/02/231009Unraveling-the-2-Sigma.COVER20.png https://symtrain-old.boldfocus.com/wp-content/uploads/2024/02/image-4.png https://symtrain-old.boldfocus.com/wp-content/uploads/2024/02/2Sigma_BellCurve-2.png https://symtrain-old.boldfocus.com/tips-and-tricks-training-plans/ 2025-01-15T22:23:21+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231208TipsampTricks.png https://symtrain-old.boldfocus.com/leveraging-data-driven-insights-in-ai-simulation-coaching/ 2025-01-15T22:24:06+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/02/240116-Leveraging-Data-Driven.COVER28.png https://symtrain-old.boldfocus.com/wp-content/uploads/2024/02/image-3.png https://symtrain-old.boldfocus.com/tips-tricks-identifying-practice-behaviors/ 2025-01-15T22:25:24+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231208TipsampTricks.png https://symtrain-old.boldfocus.com/tips-and-tricks-labeling-based-on-coaching-objectives/ 2025-01-15T22:25:59+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231208TipsampTricks.png https://symtrain-old.boldfocus.com/symtrains-qa-targeted-agent-coaching/ 2025-01-15T22:27:01+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/02/240105SymTrain-and-QA.COVER26.png https://symtrain-old.boldfocus.com/wp-content/uploads/2024/02/image-2.png https://symtrain-old.boldfocus.com/wp-content/uploads/2024/02/image-1.png https://symtrain-old.boldfocus.com/navigating-the-future-of-banking/ 2025-01-15T22:27:40+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/02/240110-Navigating-the-Future.COVER27.png https://symtrain-old.boldfocus.com/wp-content/uploads/2024/02/image.png https://symtrain-old.boldfocus.com/tips-and-tricks-symtrain-across-the-entire-agent-lifecycle/ 2025-01-15T22:28:15+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231208TipsampTricks.png https://symtrain-old.boldfocus.com/the-financial-impact-of-ai-simulation-training-and-coaching/ 2025-01-15T22:28:49+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/01/240118-The-Financial-Impact.COVER30.png https://symtrain-old.boldfocus.com/wp-content/uploads/2024/01/image-3.png https://symtrain-old.boldfocus.com/agent-productivity-with-symtrain/ 2025-01-15T22:29:25+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/01/240119-Agent-Productivity-with.COVER31.png https://symtrain-old.boldfocus.com/wp-content/uploads/2024/01/image.png https://symtrain-old.boldfocus.com/tips-and-tricks-valuable-data-from-symtrain-reporting/ 2025-01-15T22:30:02+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231208TipsampTricks.png https://symtrain-old.boldfocus.com/leveraging-ai-in-education-the-symtrain-advantage/ 2025-01-15T22:32:18+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231213Leveraging-AI-in-Education.COVER26.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/image-15.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/image-14.png https://symtrain-old.boldfocus.com/key-insights-from-the-tips-and-tricks-session/ 2025-01-15T22:34:39+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231208TipsampTricks.png https://symtrain-old.boldfocus.com/ai-coaching-enhances-the-human-touchpoint-in-the-utilities-industry/ 2025-01-15T22:35:19+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231109AI-Coaching-Enhances.COVER24.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/image-13.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/image-12.png https://symtrain-old.boldfocus.com/operational-efficiency-solutions-in-travel-and-hospitality/ 2025-01-15T22:36:21+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231004Operational-Efficiencies.COVER17.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/image-11.png https://symtrain-old.boldfocus.com/agent-readiness-in-the-world-of-transportation-logistics/ 2025-01-15T22:37:34+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231024Agent-Readiness.COVER23.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/image-9.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/image-10.png https://symtrain-old.boldfocus.com/help-agents-conquer-retail-challenges/ 2025-01-15T22:38:20+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231018Help-Agents-Conquer-Retail.COVER19.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/image-6.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231018Help-Agents-Conquer-Retail.GRAPHIC19.2.png https://symtrain-old.boldfocus.com/accelerated-speed-to-green-for-tech-support-agents/ 2025-01-15T22:39:39+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231023Accelerated-speed-to-green.COVER22.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/image-7.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/image-8.png https://symtrain-old.boldfocus.com/an-ai-insurance-contact-centers/ 2025-01-15T22:40:15+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231016An-AI-Powered-Revolution.COVER14.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/image-5.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231016An-AI-Powered-Revolution.GRAPHIC14.2.png https://symtrain-old.boldfocus.com/combating-attrition-in-bpos-with-ai-powered-simulations/ 2025-01-15T22:41:04+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231010Combating-Attrition-in-BPOs.COVER11.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231010Combating-Attrition-in-BPOs.GRAPHIC11.11.png https://symtrain-old.boldfocus.com/precision-in-agent-assessment-the-key-to-a-winning-team/ 2025-01-15T22:41:53+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231102-Precision-in-Agent.COVER16-1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/image-4.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/image-3.png https://symtrain-old.boldfocus.com/agent-performance-for-consumer-products-calls/ 2025-01-15T22:42:48+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231025High-Agent-Performance.COVER25.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/Screenshot-2023-12-05-143705.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/image-2.png https://symtrain-old.boldfocus.com/reduce-agent-attrition-in-consumer-banking/ 2025-01-15T22:43:22+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/230929A-Way-to-Reduce-Agent-Attrition.COVER12-copy-1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/230929A-Way-to-Reduce-Agent-Attrition.GRAPHIC12.2-1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/230929A-Way-to-Reduce-Agent-Attrition.GRAPHIC12.1-2.png https://symtrain-old.boldfocus.com/roi-with-intelligent-coaching/ 2025-02-27T01:28:41+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/02/ROI-with-Intelligent-Coaching-Saving-Time-Boosting-Results.png https://symtrain-old.boldfocus.com/how-symtrain-empowers-contact-centers-during-peak-seasons/ 2025-03-17T14:56:09+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/11/Preparing-for-the-Rush-Empower-Contact-Centers-with-SymTrain-Peparing-for-the-Rush-How-SymTrain-Empowers-Contact-Centers-During-Peak-Seasons.png https://symtrain-old.boldfocus.com/wp-content/uploads/2024/11/stat-1.png https://symtrain-old.boldfocus.com/contact-center-performance-aht-nps-csat/ 2025-03-17T14:56:11+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/11/Mastering-Contact-Center-Performance-The-Critical-Metrics-Every-Leader-Needs-to-Know.png https://symtrain-old.boldfocus.com/wp-content/uploads/2024/11/graphic-blog.png https://symtrain-old.boldfocus.com/ai-coaching-contact-centers-tax-season/ 2025-03-17T15:13:24+00:00 https://symtrain-old.boldfocus.com/ai-powered-call-center/ 2025-03-17T16:38:19+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/02/How-AI-Powered-Call-Center-Simulation-Software-is-Transforming-Contact-Center-Training.png https://symtrain-old.boldfocus.com/how-ai-coaching-is-revolutionizing-contact-center-operations/ 2025-03-17T16:40:49+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/02/How-AI-Coaching-is-Revolutionizing-Contact-Center-Operations.png https://symtrain-old.boldfocus.com/ai-coaching-enhances-qa-in-contact-centers/ 2025-03-17T16:42:03+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/02/qa-process.png https://symtrain-old.boldfocus.com/super-bowl-ai-coaching/ 2025-03-17T16:43:15+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/02/crush-on-ai.png https://symtrain-old.boldfocus.com/contact-center-trends-2025/ 2025-03-17T16:48:06+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/01/top-5-cc-trends-ccw.png https://symtrain-old.boldfocus.com/contact-center-trends-2025-2/ 2025-03-17T16:48:09+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/01/Top-8-Contact-Center-Trends-for-2025-Insights-to-Stay-Ahead.png https://symtrain-old.boldfocus.com/ai-coaching-customer-service-sales-training/ 2025-03-17T16:51:08+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/01/The-Smartest-Way-to-Train-Your-Customer-Service-and-Sales-Teams-Without-Losing-Your-Mind.png https://symtrain-old.boldfocus.com/why-embrace-ai-tools-2025/ 2025-03-17T16:53:27+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/01/Why-Your-Business-Should-Embrace-AI-Tools-in-2025.png https://symtrain-old.boldfocus.com/wp-content/uploads/2025/01/Artboard-2.png https://symtrain-old.boldfocus.com/wp-content/uploads/2025/01/Artboard-2-1.png https://symtrain-old.boldfocus.com/important-considerations-implementing-ai-training-conversations/ 2025-03-17T16:55:21+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/12/Important-Considerations-for-Implementing-AI-Training-Conversations-in-Contact-Centers.png https://symtrain-old.boldfocus.com/wp-content/uploads/2024/12/consideration-1024x1024.png https://symtrain-old.boldfocus.com/ai-coaching-5-benefits-you-should-know/ 2025-03-17T17:06:37+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/12/What-is-AI-Coaching_-And-5-Key-Benefits-You-Should-Know.png https://symtrain-old.boldfocus.com/ai-companion-for-smarter-coaching-symtrain/ 2025-03-17T17:12:38+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/10/AI-Companion-for-Smarter-Coaching-SymTrain.png https://symtrain-old.boldfocus.com/5-ways-to-reduce-hold-times/ 2025-03-17T17:17:17+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/09/5-Ways-to-Reduce-Hold-Times.png https://symtrain-old.boldfocus.com/enduring-open-enrollment-challeng/ 2025-03-17T17:17:23+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/10/Enduring-Open-Enrollment-Challenges-with-AI-Coaching.png https://symtrain-old.boldfocus.com/how-ai-is-changing-bpo-training-and-coaching/ 2025-03-17T17:24:55+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/09/How-AI-is-Changing-BPO-Training-and-Coaching.png https://symtrain-old.boldfocus.com/strategies-for-scalable-and-impactful-ai-coaching/ 2025-03-17T17:33:02+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/08/Strategies-for-Scalable-and-Impactful-Coaching.png https://symtrain-old.boldfocus.com/ai-to-improve-customer-experience/ 2025-03-17T17:33:21+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/09/AI-to-Improve-Customer-Experience.png https://symtrain-old.boldfocus.com/the-power-of-automated-coaching-sessions/ 2025-03-17T17:35:58+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/09/The-Power-of-Automated-Coaching-Sessions.png https://symtrain-old.boldfocus.com/preparing-agents-for-tech-support-calls-with-ai-coaching/ 2025-03-17T17:40:20+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/08/Preparing-Agents-for-Tech-Support-Calls-with-AI-Coaching.png https://symtrain-old.boldfocus.com/tips-and-tricks-creating-and-editing-coaching-syms/ 2025-03-17T17:40:26+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/05/TampT-video-cover.png https://symtrain-old.boldfocus.com/tips-and-tricks-a-managers-guide-to-coaching-with-symtrains-new-scoring/ 2025-03-17T17:41:12+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/05/TampT-video-cover.png https://symtrain-old.boldfocus.com/preparing-retail-agents-for-the-holiday-season-rush/ 2025-03-17T17:54:36+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/08/Preparing-Retail-Agents-for-the-Holiday-Season-Rush.png https://symtrain-old.boldfocus.com/rapid-onboarding-for-seasonal-staff/ 2025-03-17T17:54:39+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/08/Rapid-Onboarding-for-Seasonal-Staff.png https://symtrain-old.boldfocus.com/ai-coaching-new-hires-for-seasonal-fluctuations/ 2025-03-17T17:56:02+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/08/AI-Coaching-New-Hires-for-Seasonal-Fluctuations.png https://symtrain-old.boldfocus.com/benefits-of-an-immersive-cx-experience/ 2025-03-17T17:59:46+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/05/Blog_immersive.jpg https://symtrain-old.boldfocus.com/training-empathy-through-ai-coaching/ 2025-03-17T17:59:50+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/05/Blog_empathy.jpg https://symtrain-old.boldfocus.com/performance-based-work-requires-automation/ 2025-03-17T18:11:58+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/05/Blog_automation.jpg https://symtrain-old.boldfocus.com/methods-for-more-effective-coaching-at-scale-symtrain/ 2025-03-17T18:13:11+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/05/Blog_scale.jpg https://symtrain-old.boldfocus.com/the-training-dilemma-of-workhome-employees/ 2025-03-17T18:13:14+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/05/Blog_WFH.jpg https://symtrain-old.boldfocus.com/how-can-i-improve-live-support-chat/ 2025-03-17T19:26:24+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/05/How-Can-I-Improve-Live-Chat-Support_.png https://symtrain-old.boldfocus.com/wp-content/uploads/2024/05/Artboard-2.png https://symtrain-old.boldfocus.com/wp-content/uploads/2024/05/Artboard-1.png https://symtrain-old.boldfocus.com/tips-and-tricks-getting-the-most-out-of-training-plans/ 2025-03-17T19:26:26+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/12/231208TipsampTricks.png https://symtrain-old.boldfocus.com/coaching-agents-after-a-call-with-real-call-data/ 2025-03-17T19:26:29+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/05/Coaching-Agents-After-a-Call-with-Real-Call-Data_.png https://symtrain-old.boldfocus.com/wp-content/uploads/2024/05/Artboard-2-copy.png https://symtrain-old.boldfocus.com/tips-and-tricks-measuring-roi-with-symtrain/ 2025-03-17T19:33:54+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/05/TampT-video-cover.png https://symtrain-old.boldfocus.com/innovative-strategies-for-superior-customer-service/ 2025-03-17T19:33:59+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/06/Innovative-Strategies-for-Superior-Customer-Service-.png https://symtrain-old.boldfocus.com/wp-content/uploads/2024/06/Asset-6.png https://symtrain-old.boldfocus.com/tips-and-tricks-overview-videos/ 2025-03-17T19:34:10+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/05/TampT-video-cover.png https://symtrain-old.boldfocus.com/achieving-business-outcomes-with-ai-coaching/ 2025-03-17T19:43:34+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/06/Achieving-Business-Outcomes-with-AI_.png https://symtrain-old.boldfocus.com/tips-and-tricks-visual-audio-syms/ 2025-03-17T19:43:37+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/05/TampT-video-cover.png https://symtrain-old.boldfocus.com/transform-call-center-cx-with-ai-coaching/ 2025-03-17T19:43:40+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/06/Transform-Call-Center-CX-with-AI-Coaching_.png https://symtrain-old.boldfocus.com/tips-and-tricks-facilitators-guide-to-symtraining/ 2025-03-17T19:44:55+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/05/TampT-video-cover.png https://symtrain-old.boldfocus.com/mastering-visual-chat-essential-tips-for-customer-support-agents/ 2025-03-17T19:46:07+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/06/Mastering-Visual-Chat-Essential-Tips-for-Customer-Support-Agents.png https://symtrain-old.boldfocus.com/ai-coaching-a-lifeline-for-insurance-call-centers/ 2025-03-17T19:47:26+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/06/AI-Coaching-A-Lifeline-for-Insurance-Call-Centers.png https://symtrain-old.boldfocus.com/the-power-of-empathy-in-customer-experience/ 2025-03-17T20:00:04+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/07/The-Power-of-Empathy-in-Customer-Experience.png https://symtrain-old.boldfocus.com/wp-content/uploads/2024/07/Artboard-1-2.png https://symtrain-old.boldfocus.com/strategies-to-reduce-the-time-and-cost-to-coach/ 2025-03-17T20:01:08+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/07/Strategies-to-Reduce-the-Time-and-Cost-to-Coach.png https://symtrain-old.boldfocus.com/tips-and-tricks-navigational-only-syms/ 2025-03-17T20:17:03+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/05/TampT-video-cover.png https://symtrain-old.boldfocus.com/ai-coaching-to-improve-patient-experience/ 2025-03-17T20:17:10+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/07/AI-Coaching-to-Improve-Patient-Experience-1.png https://symtrain-old.boldfocus.com/symtrain-and-balto-what-ai-can-and-cant-do/ 2025-03-17T20:17:11+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/07/balto-blog-cover.png https://symtrain-old.boldfocus.com/tips-and-tricks-session-mid-year-symtrain-updates-with-dan-mccann/ 2025-03-17T20:18:28+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/05/TampT-video-cover.png https://symtrain-old.boldfocus.com/integrating-ai-to-coach-and-ensure-quality/ 2025-03-17T20:25:24+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/07/integrating.png https://symtrain-old.boldfocus.com/effective-ai-coaching-to-fight-attrition/ 2025-03-17T20:27:29+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/07/Effective-AI-Coaching-to-Fight-Attrition.png https://symtrain-old.boldfocus.com/the-modern-approach-to-upskilling-ai-coaching/ 2025-03-17T20:40:23+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/07/The-Modern-Approach-to-Upskilling-AI-Coaching.png https://symtrain-old.boldfocus.com/the-benefits-of-outsourcing-your-call-center/ 2025-03-17T20:42:38+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/07/The-Benefits-of-Outsourcing-Your-Call-Center.png https://symtrain-old.boldfocus.com/ai-coaching-why-do-you-need-it/ 2025-03-17T20:42:44+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/07/AI-Coaching-Why-Do-You-Need-It_.png https://symtrain-old.boldfocus.com/tips-and-tricks-reporting-and-manager-dashboard/ 2025-03-17T20:43:49+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/05/TampT-video-cover.png https://symtrain-old.boldfocus.com/managing-a-remote-call-center/ 2025-03-17T20:49:07+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/07/Managing-a-Remote-Call-Center.png https://symtrain-old.boldfocus.com/tips-and-tricks-sym-library-organization-and-optimization/ 2025-03-17T20:51:23+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/05/TampT-video-cover.png https://symtrain-old.boldfocus.com/tips-and-tricks-symtrains-new-scoring-system/ 2025-03-17T20:53:23+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/05/TampT-video-cover.png https://symtrain-old.boldfocus.com/managing-3rd-party-collections-better-with-ai/ 2025-03-17T20:56:58+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/08/Managing-3rd-Party-Collections-Better-with-AI.png https://symtrain-old.boldfocus.com/agent-strategies-for-upselling-and-cross-selling-in-telecom/ 2025-03-17T21:00:33+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/08/Agent-Strategies-for-Upselling-and-Cross-Selling-in-Telecom.png https://symtrain-old.boldfocus.com/speeding-up-policyholder-sales-with-ai-coaching/ 2025-03-17T21:02:48+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/08/Speeding-Up-Policyholder-Sales-with-AI-Coaching.png https://symtrain-old.boldfocus.com/boosting-patient-satisfaction-in-healthcare-with-ai-coaching/ 2025-03-17T21:04:07+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/08/Boosting-Patient-Satisfaction-in-Healthcare-with-AI-Coaching.png https://symtrain-old.boldfocus.com/reducing-recruiting-time-through-technology/ 2025-03-17T21:06:55+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/08/Reducing-Recruiting-Time-Through-Technology.png https://symtrain-old.boldfocus.com/ai-coaching-benefits-for-retail-call-centers/ 2025-03-17T21:07:38+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/07/AI-Coaching-Benefits-for-Retail-Call-Center.png https://symtrain-old.boldfocus.com/scalability-through-intelligent-coaching/ 2025-03-17T21:09:14+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/05/Shutterstock_2319439353.jpg https://symtrain-old.boldfocus.com/ai-coaching-the-tool-you-didnt-know-your-team-needed/ 2025-03-17T21:10:35+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/05/4a669851-edee-44a6-97ff-491a6384aff5.png https://symtrain-old.boldfocus.com/wp-content/uploads/2024/05/image.png https://symtrain-old.boldfocus.com/qeval-intelligent-coaching/ 2025-03-17T21:16:48+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2024/05/Shutterstock_430174264.jpg https://symtrain-old.boldfocus.com/wp-content/uploads/2024/04/qeval-quality_op1-1.png https://symtrain-old.boldfocus.com/the-2-sigma-problem-how-ai-coaching-can-revolutionize-contact-centers/ 2025-03-28T13:41:03+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/02/Solving-the-2-Sigma-ProblemAI-Coaching-for-Contact-Centers.png https://symtrain-old.boldfocus.com/solving-industry-challenges/ 2025-03-28T13:44:46+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/How-SymTrain-Solves-Different-Industry-Challenges.png https://symtrain-old.boldfocus.com/employee-appreciation-day/ 2025-03-28T13:46:16+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/5-Powerful-Ways-to-Celebrate-Employee-Appreciation-Day.png https://symtrain-old.boldfocus.com/customer-anxiety-during-tax-season/ 2025-03-28T13:51:07+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/Understanding-Customer-Anxiety-During-Tax-Season1.png https://symtrain-old.boldfocus.com/consumer-rights/ 2025-03-28T13:56:49+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/The-Role-of-Contact-Centers-in-Upholding-Consumer-Rights.png https://symtrain-old.boldfocus.com/ai-coaching-crisis-preparedness/ 2025-03-28T14:00:22+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/5-Ways-AI-Coaching-Prepares-Your-Team-for-Crisis-Moments.png https://symtrain-old.boldfocus.com/womens-day-contact-center-success/ 2025-03-28T14:04:19+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/Womens-Day-and-Contact-Center-Success.png https://symtrain-old.boldfocus.com/public-safety-training-symtrain/ 2025-03-28T14:12:11+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/Revolutionizing-Public-Safety-Training.png https://symtrain-old.boldfocus.com/boost-csat-scores-symtrain/ 2025-03-28T14:23:18+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/How-To-Drive-Higher-CSAT-Scores.png https://symtrain-old.boldfocus.com/ai-across-industries/ 2025-03-28T14:31:44+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/AI-Coaching-Across-Industries-A-Game-Changer.png https://symtrain-old.boldfocus.com/financial-cal/ 2025-03-28T14:57:48+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/5-strategies.png https://symtrain-old.boldfocus.com/ira-season-contact-centers/ 2025-03-28T15:02:19+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/How-Contact-Centers-Prepare-for-IRA-and-Tax-Season.png https://symtrain-old.boldfocus.com/agent-burnout-tax-season/ 2025-03-28T16:36:38+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/The-Real-Cost-of-Agent-Burnout-During-Tax-Season-and-How-to-Prevent-It.png https://symtrain-old.boldfocus.com/what-are-bpos/ 2025-03-28T16:41:29+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/Understanding-BPOs.png https://symtrain-old.boldfocus.com/average-handle-time-aht/ 2025-03-28T16:44:41+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/Understanding-AHT-How-to-Improve-for-Better-Efficiency.png https://symtrain-old.boldfocus.com/tips-and-tricks-best-practices-in-different-levels-of-sym-creation/ 2025-03-28T17:10:01+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/tips-and-tricks-successful-deployment-of-symtrain/ 2025-03-28T17:11:26+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/tips-and-tricks-training-for-all-skill-levels/ 2025-03-28T17:11:28+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/tips-and-tricks-qa-scorecards-to-enhance-agent-performance/ 2025-03-28T17:11:31+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/tips-and-tricks-training-plans-2/ 2025-03-28T17:47:05+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/tips-and-tricks-gen/ 2025-03-28T19:24:42+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/tips-and-tricks-random-branched-syms/ 2025-03-28T19:25:10+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/tips-and-tricks-sym-creation-audio-visual-sym/ 2025-03-28T19:26:10+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/tips-and-tricks-coaching-solutions/ 2025-03-28T19:26:23+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/tips-and-tricks-reports-defined/ 2025-03-28T19:27:53+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/tips-and-tricks-ai-coaching-intelligent-coaching/ 2025-03-28T19:31:26+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/design-syms-to-improve-empathy-csat/ 2025-03-28T19:32:51+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/tips-and-tricks-coaching-and-ai-coaching/ 2025-03-28T19:34:15+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/tips-and-tricks-creating-better-syms/ 2025-03-28T19:34:51+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/tips-and-tricks-navigational-syms/ 2025-03-28T19:37:38+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/tips-and-tricks-10-tips-to-creating-a-better-sym/ 2025-03-28T19:42:12+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/tips-and-tricks-creating-chat-syms/ 2025-03-28T19:42:15+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/tips-and-tricks-identifying-practice-behaviors/ 2025-03-28T19:42:17+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/tips-and-tricks-how-to-establish-training-plans/ 2025-03-28T19:47:59+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/tips-and-tricks-empathy-syms/ 2025-03-28T19:48:18+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/tips-and-tricks-audio-random-branched-syms/ 2025-03-28T19:49:27+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/tips-and-tricks-beyond-the-resume/ 2025-03-28T19:49:35+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/tips-and-tricks-fun-symtrain-solutions/ 2025-03-28T19:50:46+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/mastering-aht-reduce-average-handle-time/ 2025-04-03T22:10:32+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/04/What-is-AHT-and-Why-Does-It-Matter.png https://symtrain-old.boldfocus.com/evolution-of-training-simulations/ 2025-04-03T22:13:50+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/04/SimulationThe-Future-of-Workforce-Training-and-Coaching.png https://symtrain-old.boldfocus.com/big-challenges-in-contact-centers/ 2025-04-03T22:17:38+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/04/The-Biggest-Challenges-Companies-Face-in-Contact-Centers.png https://symtrain-old.boldfocus.com/race-to-faster-onboarding/ 2025-04-03T22:26:01+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/04/race-to-faster-onboarding.png https://symtrain-old.boldfocus.com/final-week-of-tax-season/ 2025-04-08T16:50:01+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/04/final-week-tax-season.png https://symtrain-old.boldfocus.com/playback-and-reporting/ 2025-04-10T13:24:37+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/empathy-the-superpower-your-company-cant-afford-to-ignore/ 2025-04-14T19:08:13+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/04/Empathy-the-Superpower-Your-Company-Cant-Afford-to-Ignore-1.png https://symtrain-old.boldfocus.com/ai-coaching-impact-aqa-wfm/ 2025-04-28T22:10:12+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/04/Blog-covers.png https://symtrain-old.boldfocus.com/call-surges-are-coming/ 2025-04-28T22:12:58+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/04/call-surges.png https://symtrain-old.boldfocus.com/human-agents-vs-ai-agents-how-coaching-is-evolving-in-contact-centers/ 2025-04-28T22:17:51+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/04/human-ai-agents.png https://symtrain-old.boldfocus.com/ehancing-performance-and-efficiency/ 2025-05-07T13:38:18+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/04/AI-Coaching-Enhances-Performance-and-Efficiency.png https://symtrain-old.boldfocus.com/sales-training/ 2025-05-07T13:39:01+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/04/Why-Your-Sales-Team-Needs-Sales-Training-Now.png https://symtrain-old.boldfocus.com/second-nature-skills/ 2025-05-07T13:39:42+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/04/Why-Your-Sales-Training-Needs-a-2025-Upgrade.png https://symtrain-old.boldfocus.com/ai-roleplay/ 2025-05-07T13:40:41+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/04/How-AI-Roleplay-is-Revolutionizing-Sales-Training-in-2025.png https://symtrain-old.boldfocus.com/sales-training-2/ 2025-05-07T13:41:03+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/04/Why-Your-Sales-Team-Needs-Modern-Sales-Training-Now.png https://symtrain-old.boldfocus.com/second-sale/ 2025-05-07T13:41:40+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/04/The-First-Deal-Closes-the-Door-The-Second-Sale-Opens-the-Future.png https://symtrain-old.boldfocus.com/second-nature/ 2025-05-07T13:43:50+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/04/From-Good-to-Great-How-to-Make-Sales-Skills-Second-Nature.png https://symtrain-old.boldfocus.com/ai-rp/ 2025-05-07T13:45:40+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/04/what-is-ai-rp.png https://symtrain-old.boldfocus.com/roleplay-ai/ 2025-05-07T13:53:49+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/05/How-Roleplay-AI-is-Transforming-Coaching-in-Contact-Centers.png https://symtrain-old.boldfocus.com/sales-training-3/ 2025-05-07T13:55:31+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/05/Sales-Training-Reinvented-How-AI-Coaching-Transforms-Contact-Centers.png https://symtrain-old.boldfocus.com/ai-call-center/ 2025-05-07T13:57:00+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/05/How-AI-Call-Center-Solutions-Are-Transforming-Coaching.png https://symtrain-old.boldfocus.com/simulation-software/ 2025-05-07T14:04:33+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/05/Simulation-Software-Is-Reshaping-Contact-Center-Coaching.png https://symtrain-old.boldfocus.com/what-is-bpo/ 2025-05-07T14:06:58+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/05/What-is-BPO-Exploring-the-Backbone-of-Modern-Contact-Centers.png https://symtrain-old.boldfocus.com/why-practice-beats-theory-in-contact-center-training/ 2025-05-07T14:07:53+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/05/Why-Practice-Beats-Theory-in-Contact-Center-Training.png https://symtrain-old.boldfocus.com/tips-and-tricks-sym-creation-and-delivery/ 2025-05-08T20:09:11+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/considering-automating-coaching-at-what-expense-and-benefit/ 2025-05-09T14:53:00+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/Automate-coaching-1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/231107BPORelated-Considering-Automating-Coaching.GRAPHIC7.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/10/image-7.png https://symtrain-old.boldfocus.com/the-economic-impact-of-customer-experience-quantifying-roi/ 2025-05-21T19:53:05+00:00 https://symtrain-old.boldfocus.com/tips-and-tricks-sym-gen-ai/ 2025-05-21T20:53:40+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/why-jim-madden-is-all-in-on-automated-role-play-for-contact-center-agents/ 2025-05-28T18:08:45+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/05/JimBlogBanner230517.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/05/CallCenterWithAttrition.jpg https://symtrain-old.boldfocus.com/wp-content/uploads/2023/05/image-2.png https://symtrain-old.boldfocus.com/tips-and-tricks-voices/ 2025-06-04T19:18:05+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/everything-you-need-to-know-about-lms-hris-and-the-future-of/ 2025-06-05T14:01:14+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/04/Everything-You-Need-to-Know-About-LMS-HRIS.png https://symtrain-old.boldfocus.com/implementing-automated-coaching/ 2025-06-10T17:39:50+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/05/Implementing-Automated-Coaching.png https://symtrain-old.boldfocus.com/clustering-hierarchy/ 2025-06-10T17:46:26+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/05/Clustering-Hierarchy-A-Simple-Guide-to-Smarter-Data-Grouping.png https://symtrain-old.boldfocus.com/from-the-pit-stop-to-the-call-floor-f1-contact-centers/ 2025-06-10T17:50:37+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/06/from-pit-stop.png https://symtrain-old.boldfocus.com/contact-center-roi/ 2025-06-10T17:54:03+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/06/The-47-Million-Training-Problem-How-AI-Coaching-Transforms-Contact-Center-ROI.png https://symtrain-old.boldfocus.com/beats-traditional-call-center-training/ 2025-06-10T17:57:43+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/06/The-Olympic-Training-Principle-%E2%80%93-Why-AI-Roleplay-Beats-Traditional-Call-Center-Training.png https://symtrain-old.boldfocus.com/ai-coaching-contact-center-lifecycle/ 2025-06-10T18:06:55+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/06/Contact-Center-Lifecycle-Revolution-Why-Every-Champion-Needs-a-Coach.png https://symtrain-old.boldfocus.com/contact-center-agent-assessment-ai/ 2025-06-10T18:11:44+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/06/Why-Basketball-Coaches-Scout-Talent-Better-Than-Contact-Centers-Hire-Agents.png https://symtrain-old.boldfocus.com/ai-coaching-integration-contact-center-technology/ 2025-06-10T18:15:02+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/06/f1-pits.png https://symtrain-old.boldfocus.com/ai-rp-vs-traditional-training/ 2025-06-17T14:53:53+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/06/AI-RP-Traditional-Training-Why-Smart-Companies-Are-Making-the-Switch.png https://symtrain-old.boldfocus.com/10-industries-using-ai-rp/ 2025-06-17T14:57:38+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/06/10-Industries-Where-Contact-Center-Agents-Use-AI-Roleplay-Training.png https://symtrain-old.boldfocus.com/content-control-a-must-in-ai-coaching/ 2025-06-17T15:03:41+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/06/Content-Control-A-Must-in-Your-AI-Coaching-Strategy.png https://symtrain-old.boldfocus.com/tips-and-tricks-developing-training-plans-using-sym-gen-ai/ 2025-06-18T19:23:52+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/agentic-ai/ 2025-06-20T15:24:00+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/06/Blog-coversThe-Evolution-of-Contact-Centers-How-Agentic-AI.png https://symtrain-old.boldfocus.com/cx-trends-2025/ 2025-06-25T13:13:30+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/06/The-Essential-CX-Trends-Shaping-2025-and-Beyond.png https://symtrain-old.boldfocus.com/the-hidden-cost-of-not-coaching/ 2025-06-25T13:15:20+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/06/hidden-cost.png https://symtrain-old.boldfocus.com/scaling-bpo/ 2025-06-26T23:09:42+00:00 https://symtrain-old.boldfocus.com/fatigue/ 2025-07-03T15:39:10+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/06/Combat-Training-Fatigue.png https://symtrain-old.boldfocus.com/ai-powered-sales-training/ 2025-07-07T15:13:08+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/06/AI-Powered-Sales-Training.png https://symtrain-old.boldfocus.com/bpo-performance/ 2025-07-07T15:18:47+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/06/BPO-Performance-Reinvented.png https://symtrain-old.boldfocus.com/bpos-use-ai/ 2025-07-07T15:24:39+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/06/How-BPOs-Use-AI-to-Shorten-Time-to-Proficiency.png https://symtrain-old.boldfocus.com/customer-experience-in-bpos/ 2025-07-07T15:28:03+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/06/Improving-Customer-Experience-in-BPOs.png https://symtrain-old.boldfocus.com/simulation-training-software/ 2025-07-07T15:31:03+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/Simulation-Training-Software-for-Contact-Centers.png https://symtrain-old.boldfocus.com/help-desk-simulator/ 2025-07-07T15:35:13+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/What-is-a-Help-Desk-Simulator.png https://symtrain-old.boldfocus.com/ai-coaching-contact-center/ 2025-07-07T15:38:37+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/Why-96-of-Contact-Centers-Tried-AI-Coaching-But-Most-Failed.png https://symtrain-old.boldfocus.com/contact-center-turnover-costs/ 2025-07-07T15:42:39+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/The-Staggering-Reality-of-Contact-Center-Turnover.png https://symtrain-old.boldfocus.com/qa-data-analysis/ 2025-07-07T15:48:33+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/Why-Your-QA-Data-Isnt-Improving-Agent-Performance.png https://symtrain-old.boldfocus.com/complex-ai-tools/ 2025-07-07T15:53:53+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/The-Hidden-Cost-of-Complex-AI-Tools.png https://symtrain-old.boldfocus.com/ai-coaching-software-for-contact-centers/ 2025-07-07T15:56:35+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/Coaching-for-100-Agents-Try-1-AI-Coach-Who-Never-Sleeps.png https://symtrain-old.boldfocus.com/real-time-coaching-software-for-contact-centers/ 2025-07-07T16:00:22+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/From-Manual-Reviews-to-Real-Time-Mastery.png https://symtrain-old.boldfocus.com/total-control-the-symtrain-advantage/ 2025-07-09T17:16:09+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/Total-Control-The-SymTrain-Advantage.png https://symtrain-old.boldfocus.com/the-fundamentals-of-automated-role-play/ 2025-07-15T16:39:47+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/06/ARTICLES-GRAPHICS-19.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/06/Practice.jpg https://symtrain-old.boldfocus.com/meet-sym-gen-ai/ 2025-07-17T15:24:36+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/meet-sym-gen-ai.png https://symtrain-old.boldfocus.com/tips-and-tricks-connected-coach/ 2025-07-17T15:24:56+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/coaching-that-sticks-how-cx-leaders-use-ai-to-drive-roi/ 2025-07-17T19:54:33+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/caoching-that-sticks.png https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/Image-16-1-edited.jpg https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/quote1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/quote2.png https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/Screenshot-2025-07-17-145305.png https://symtrain-old.boldfocus.com/agent-attrition/ 2025-07-23T13:19:33+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/what-is-attrition-and-how-to-fihgt-back.png https://symtrain-old.boldfocus.com/call-simulator/ 2025-07-23T13:48:59+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/call-simulator.png https://symtrain-old.boldfocus.com/contact-center-training-software/ 2025-07-23T14:00:15+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/training-software.png https://symtrain-old.boldfocus.com/agents-ready-for-open-enrollment/ 2025-07-23T14:16:44+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/Get-Your-Agents-for-Open-Enrollment.png https://symtrain-old.boldfocus.com/tips-and-tricks-overview-videos-2/ 2025-07-30T18:58:03+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/contact-center-training-software-2/ 2025-07-31T17:12:16+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/The-2025-Buyers-Guide-to-Contact-Center-Training-Software.png https://symtrain-old.boldfocus.com/software-for-call-center-training/ 2025-07-31T17:16:17+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/The-2025-Guide-to-Software-for-Call-Center-Training.png https://symtrain-old.boldfocus.com/training-tools-for-hybrid-contact-center/ 2025-07-31T17:19:35+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/The-2025-Guide-to-Training-Tools-for-Hybrid-Contact-Centers.png https://symtrain-old.boldfocus.com/platform-to-onboard-agents-virtually/ 2025-07-31T17:21:45+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/The-Best-Platform-to-Onboard-Agents-Virtually-in-2025.png https://symtrain-old.boldfocus.com/scalable-training-for-new-call-center-agents/ 2025-07-31T17:24:18+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/Scalable-Training-for-New-Call-Center-Agents-2025-Strategy-Software-Guide.png https://symtrain-old.boldfocus.com/customer-service-simulation-software/ 2025-07-31T17:29:45+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/Customer-Service-Simulation-Software-Train-Agents-with-Confidence-and-Consistency.png https://symtrain-old.boldfocus.com/software-for-customer-service-simulations/ 2025-07-31T17:29:47+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/Software-for-Customer-Service-Simulations-2025-Guide.png https://symtrain-old.boldfocus.com/simulation-training/ 2025-07-31T17:40:36+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/Simulation-Training-How-to-Build-Skills-Boost-Confidence-and-Scale-Coaching-in-2025.png https://symtrain-old.boldfocus.com/training-simulation-software/ 2025-07-31T17:44:20+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/Training-Simulation-Software-2025-Guide-to-Building-Skills-Through-Realistic-Practice.png https://symtrain-old.boldfocus.com/training-simulation-software-2/ 2025-07-31T17:48:40+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/Training-Simulation-Software-The-Missing-Piece-in-Agent-Readiness.png https://symtrain-old.boldfocus.com/ai-roleplay-2/ 2025-08-06T13:59:40+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/06/blog.png https://symtrain-old.boldfocus.com/wp-content/uploads/2025/06/unnamed-file.png https://symtrain-old.boldfocus.com/wp-content/uploads/2025/06/2.png https://symtrain-old.boldfocus.com/wp-content/uploads/2025/06/Copia-de-SymTrain-1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2025/06/1.png https://symtrain-old.boldfocus.com/boost-agent-performance-with-ai-roleplay-for-contact-centers/ 2025-08-08T17:40:53+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/08/Boost-Agent-Performance-with-AI-Roleplay-for-Contact-Centers.png https://symtrain-old.boldfocus.com/employee-training-software-for-call-centers/ 2025-08-13T13:36:24+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/08/employee-training-software.png https://symtrain-old.boldfocus.com/digital-training-solutions-for-contact-centers/ 2025-08-13T13:38:36+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/08/Digital-Training-Solutions-for-Contact-Centers.png https://symtrain-old.boldfocus.com/remote-agent-training-software/ 2025-08-13T13:42:05+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/08/Remote-Agent-Training-Software.png https://symtrain-old.boldfocus.com/practice-with-the-big-kids-and-boost-performance/ 2025-08-13T13:52:03+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/08/Practice-with-the-Big-Kids-Boost-Performance.png https://symtrain-old.boldfocus.com/call-center-onboarding-platform/ 2025-08-13T13:52:20+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/08/Call-Center-Onboarding-Platform.png https://symtrain-old.boldfocus.com/tips-and-tricks-sym-creation-use-cases/ 2025-08-13T21:55:08+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/you-cant-afford-to-have-a-bad-call/ 2025-08-21T14:09:36+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/08/You-Cant-Afford-a-Bad-Call.png https://symtrain-old.boldfocus.com/zenarate-alternative/ 2025-08-25T21:09:56+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/07/SymTrain-vs.-Zenarate-symtrain-The-Better-Choice.png https://symtrain-old.boldfocus.com/ai-coaching-your-agents-with-symtrain/ 2025-09-05T19:05:06+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/230912Smart-Coaching-wSymT.COVER8_.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/230912Smart-Coaching-wSymT.GRAPHIC8.1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/230912Smart-Coaching-wSymT.QUOTE_.png https://symtrain-old.boldfocus.com/wp-content/uploads/2023/11/image.jpg https://symtrain-old.boldfocus.com/contact-center-learning-management-system/ 2025-09-23T15:56:13+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/08/Learning-Management-System.png https://symtrain-old.boldfocus.com/virtual-training-environment-for-agents/ 2025-09-23T16:13:24+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/08/Virtual-Training-Environment-for-Agents.png https://symtrain-old.boldfocus.com/customer-service-training-tools-what-top-teams-use-in-2025/ 2025-09-23T16:18:20+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/08/Customer-Service-Training-Tools-What-Top-Teams-Use-in-2025.png https://symtrain-old.boldfocus.com/transform-telco-customer-experience-with-ai-coaching/ 2025-09-23T16:25:55+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/08/Transform-Telco-Customer-Experience-with-AI-Coaching.png https://symtrain-old.boldfocus.com/improve-telecommunications-training-agents-kpis-with-symtrain/ 2025-09-23T16:26:22+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/09/Improve-Telecommunications-Training-Agents-KPIs-with-SymTrain.png https://symtrain-old.boldfocus.com/how-ai-coaching-transforms-finance-insurance-training/ 2025-09-23T16:31:05+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/09/How-AI-Coaching-Transforms-Finance-Insurance-Training.png https://symtrain-old.boldfocus.com/tips-and-tricks-sym-accuracy-score/ 2025-09-23T16:31:07+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/tips-and-tricks-sym-libraries/ 2025-09-23T16:31:25+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/why-finance-training-gaps-cost-you-more-than-you-think/ 2025-09-23T16:34:04+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/09/Why-Finance-Training-Gaps-Cost-You-More-Than-You-Think.png https://symtrain-old.boldfocus.com/tips-and-tricks-hotspots-enhancements/ 2025-09-24T19:07:19+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/03/tips-and-tricks-cover.png https://symtrain-old.boldfocus.com/beyond-the-knowledge-base-how-ai-training-coaching-makes-learning-stick/ 2025-12-29T19:36:32+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/10/Agregar-un-titulo.png https://symtrain-old.boldfocus.com/wp-content/uploads/2025/10/blog-img-4.png https://symtrain-old.boldfocus.com/wp-content/uploads/2025/10/blog-img-3.png https://symtrain-old.boldfocus.com/wp-content/uploads/2025/10/blog-img-1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2025/10/blog-img-2.png https://symtrain-old.boldfocus.com/the-future-of-agent-training-how-symtrain-uses-ai-simulations-to-drive-performance/ 2025-12-29T19:37:13+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/11/Agregar-un-titulo-1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2025/11/blog-quote-1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2025/11/Blog-Asset.png https://symtrain-old.boldfocus.com/wp-content/uploads/2025/11/blog-asset-2.png https://symtrain-old.boldfocus.com/wp-content/uploads/2025/11/AI-Screening-Simulation_-1-scaled.png https://symtrain-old.boldfocus.com/wp-content/uploads/2025/11/AI-Onboarding-Simulation_-scaled.png https://symtrain-old.boldfocus.com/wp-content/uploads/2025/11/AI-Coaching-Simulation_-scaled.png https://symtrain-old.boldfocus.com/wp-content/uploads/2025/11/call-center-customer-support-and-telemarketing-wi-2025-04-06-07-51-19-utc-scaled.jpg https://symtrain-old.boldfocus.com/tips-tricks-customer-persona/ 2025-12-29T19:58:20+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/11/blogs-covers.png https://symtrain-old.boldfocus.com/tips-tricks-recruiting-syms/ 2025-12-29T19:59:33+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/11/blogs-covers.png https://symtrain-old.boldfocus.com/tips-and-tricks-symtrain-updates/ 2025-12-29T19:59:39+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/11/blogs-covers.png https://symtrain-old.boldfocus.com/ai-trends-for-2026-what-it-means-for-contact-centers-cx/ 2025-12-29T19:59:44+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/12/Agregar-un-titulo-2.png https://symtrain-old.boldfocus.com/tips-tricks-library-organization/ 2026-01-15T17:02:50+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/11/blogs-covers.png https://symtrain-old.boldfocus.com/modern-coaching-human-centered-leadership-ai/ 2026-01-21T18:02:53+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2026/01/blogs-covers-1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2026/01/1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2026/01/2.png https://symtrain-old.boldfocus.com/wp-content/uploads/2026/01/Blog-graphics.png https://symtrain-old.boldfocus.com/wp-content/uploads/2026/01/4.png https://symtrain-old.boldfocus.com/tips-tricks-2025-recap/ 2026-01-28T17:42:18+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/11/blogs-covers.png https://symtrain-old.boldfocus.com/tips-tricks-fast-syms/ 2026-01-28T20:23:56+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/11/blogs-covers.png https://symtrain-old.boldfocus.com/why-call-center-attrition-is-a-training-failure-not-a-hiring-problem/ 2026-02-09T17:46:37+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2026/02/blogs-covers-3.png https://symtrain-old.boldfocus.com/tips-tricks-reports-and-insights/ 2026-02-11T21:44:18+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/11/blogs-covers.png https://symtrain-old.boldfocus.com/agent-confidence-lacking-after-training/ 2026-03-01T22:19:18+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2026/03/blogs-covers.jpg https://symtrain-old.boldfocus.com/tips-tricks-symtrain-impact-across-multi-lobs/ 2026-03-02T19:43:50+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/11/blogs-covers.png https://symtrain-old.boldfocus.com/reduce-attrition-in-your-bpo/ 2026-03-31T14:01:03+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/06/Reducing-BPO-Attrition-with-AI-Coaching.png https://symtrain-old.boldfocus.com/connected-coach-the-missing-link/ 2026-04-09T21:19:57+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2026/04/blogs-covers-2.jpg https://symtrain-old.boldfocus.com/wp-content/uploads/2026/04/image-1.png https://symtrain-old.boldfocus.com/wp-content/uploads/2026/04/image.png https://symtrain-old.boldfocus.com/tips-tricks-super-org-admin-oversee-everything-miss-nothing/ 2026-04-09T21:21:27+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/11/blogs-covers.png https://symtrain-old.boldfocus.com/tips-tricks-modules-training-plans/ 2026-04-29T22:40:22+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2025/11/blogs-covers.png https://symtrain-old.boldfocus.com/why-customer-expansion-starts-with-adoption-not-new-features/ 2026-04-29T23:27:42+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2026/04/customer-expansion-adoption.jpg https://symtrain-old.boldfocus.com/tips-tricks-best-practices-user-management/ 2026-05-21T18:55:20+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2026/05/blogs-covers-7.png https://symtrain-old.boldfocus.com/the-hidden-cost-of-underutilized-training-tools/ 2026-05-22T13:23:20+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2026/04/blogs-covers-3.jpg https://symtrain-old.boldfocus.com/how-top-teams-get-more-value-from-symtrain/ 2026-05-22T13:45:07+00:00 https://symtrain-old.boldfocus.com/wp-content/uploads/2026/05/blogs-covers-4.jpg