SYMTRAIN PAYS FOR ITSELF WITH RESULTS
The SymTrain platform delivers measured value to call centers in a variety of industries and across many business functions, including sales, support, and collections. In these case studies, see how our customers enjoy ROIs ranging from 3x to over 10x, and often realize those benefits in months, not years.
Company Enhances Revenue and CSAT in 30 days
Discover how a company enhanced call revenue from $7 to $9.6, increased conversion rate, and a perfect CSAT score with SymTrain AI Coaching.
How SymTrain Transformed NPS from 5.26 to 73.35 for This Telecom Giant
Discover how Startek agents not only reached their NPS score of 45, but surpassed it to a score before 73.35 with SymTrain AI Coaching.
How A Telecom Leader Solved Agent Knowledge Gaps and Boosted Customer Satisfaction
A leader in telecommunication services aimed to elevate its customer service experience with AI Coaching. See the results.
Redial BPO’s 30-Day Transformation with SymTrain
Discover how SymTrain’s AI Coaching solutions helped Redial BPO with agent performance and improving operations in just 30 days.
Transforming Open Enrollment Operations with AI Coaching
An insurance company reduced training time by 41% & achieved 83% customer satisfaction during a demanding period: open enrollment.
Reaching Higher Empathy Levels with SymTrain
A leading accounts receivable management company saw a high impact on their agents’ empathy levels with SymTrain’s AI Coaching.
How an Internet Service Provider and Startek Revolutionized Agent Training
With SymTrain’s AI Coaching, an internet service provider + Startek discovered a revolutionary approach to agent preparation and development.
Elevating Retail Support with SymTrain
Discover how a lead retail company saw an AHT decrease by 18% and exceeded their CSAT goal of 85% with SymTrain’s AI Coaching.
Implementing AI Coaching for a Hawaiian Communications and Media Company
See how a Hawaiian Telcom had a significant performance improvements within just two weeks of using SymTrain’s AI Coaching.
Transforming Agent Training in the Healthcare Industry
Explore the background, implementation, results, and future steps of SymTrain’s integration into a healthcare company’s training process.
Transforming CX for a Latin American Company with AI Coaching
Discover how AI Coaching transformed customer experience for a latam company lead in digital payment platforms.
Cutting Onboarding Time in Half During Hurricane Season
Imagine the pressure of a hurricane season. Prepare agents to handle calls with empathy and precision.
Improving Performance of a Global BPO Company’s Chat Program
For a leading global BPO, its technical support chat program in India serves as a critical touchpoint for addressing diverse customer needs. This program is more than a service; it’s a trusted resource for swiftly and accurately resolving technical issues. Ensuring its success is vital to maintaining the company’s reputation and competitive edge.
Transforming Training for a Leading Financial Institution
Driving Agent Proficiency, Reducing AHT, and Unlocking Operational Efficiency.
In the fast-paced world of banking, delivering exceptional customer experiences while maintaining compliance is a constant challenge but Symtrain simplifies the process.
How a Transportation & Logistics BPO Revolutionized Agent Training: Scaling from 800 to 8,000 Agents
By partnering with SymTrain, a global BPO cut training costs significantly and introduced Training as a Service (TaaS) to their customers.
How Etech Won a 1,800-Agent Contract
Etech revolutionized emergency response training by cutting onboarding time from three days to under one day.
BPO Reduced Attrition by 30%
BPO managed to reduce the attrition rate from 35% to 8% in the first 90 days with SymTrain.
How a BPO Serving One of the Largest U.S. Wireless Carriers Saved Their $2M Contract by Cutting Training Time from Weeks to Days
AT&T BPO Reduced the time it took for agents to “grasp concepts” from weeks to days.
How a Leading BPO Doubled Team Size in 3 Months While Achieving 100% Faster Time to Proficiency
A business development outsourcing company, experienced 100% improvement in their reps’ time to proficiency using SymTrain’s simulated role-play.
Insurance Industry
SymTrain’s automated coaching and role-play solution reduced nesting requirements for a customer in the insurance industry by 50%!
SalonScripts
SymTrain automated role-play and coaching helped SalonScripts solve their “biggest operational issue.”
NTG (Nolan Transportation Group)
Learn how SymTrain helped NTG (Nolan Transportation Group) reduce training time from weeks to days